Who Can Purchase/Use The Local Counselling Card (TLCC)?

Anyone! You can purchase TLCC for yourself, a friend or family member, or to donate. 

Where Do I Purchase TLCC?

The TLCC can be purchased online through our website. TLCC is a virtual card which will be emailed to you or the recipient.

Where Can I Use TLCC?

The Local Counselling Card may be used for accessing affordable low-fee counselling from any participating counsellor. We are excited to be adding full price or regular rate counsellors to our platform too.

How Do I Use TLCC?

TLCC is used as a form of payment with any participating counsellor to help remove the financial barriers of accessing mental health services. Simply inform the counsellor that you will be using TLCC and they will know how to proceed. If using TLCC to see a low-fee counsellor you will not be charged more $60/session.  If you are using TLCC to see a regular counsellor you will be charged their regular rate.

TLCC is a virtual card that can be redeemed in person, over the phone, via email or via video session.

Why Can Regular Rate (Full Price) Counsellors Accept TLCC? 

As important as providing low fee, accessible counselling is to our initiative it is also important that we give our community choice and opportunity. We would be doing our participants a disservice if we did not offer all options available in the community and hope that with your help and support, they can find the best fit for them. Ultimately, it is up to the recipient how they choose to spend their gift card and we will continue to provide the resources and care to get them the support they desire.

If I Make a Donation To TLCC, How Will It Be Used?

100% of your donation will go towards low-fee counselling sessions for those in need. Donations will never be used to cover operating cost!

How Can I Support TLCC?

If your counselling is covered but you love the idea of sponsoring counselling for someone else you have a few options.

  • Online through our website – all donations made through our site will count towards the 1 Million Campaign
  • Online via the 1 Million Campaign – all donation made to the 1 Million Campaign will be distributed throughout the community as preloaded TLCC.
  • In person at William & Associates Counselling Services – all money applied to TLCC via William & Associates Counselling Services will be applied towards the 1 Million Campaigns goals.

Will Any Counsellor Take TLCC?

In short, “No”.  Each counsellor listed has completed an application and vetting process to ensure they comply with professional standards of practice.  These counsellors already offer low fee or sliding scale services and accepting TLCC is simply an extension of that commitment to promoting accessible mental health services for everyone.

What If The Counsellor I Tried Wasn’t A Good Fit?

Please try again!  Finding a therapeutic relationship that works for you is the foundation for change.  Please refer back to our list of participating counsellors and select a different one.

Will Anyone Know If/When I Accessed Counselling?

Your purchase and usage details are private and confidential. Only you and the counsellor you see will ever know you were there. 

Is There A Limit On The Number of Sessions?

TLCC has no limits on the number of sessions you can access.  Please note: individual counsellors may limit the number of low-fee sessions they are able to offer.  Connect with your chosen counsellor for more information.

What Do You Mean By Low-Fee Counselling?

According to TLCC Initiative, low fee counselling means your session fee will not go above $60. The specific price per session is defined by each individual counsellor. 

What Do You Mean By Sliding-Scale Counselling?

According to TLCC initiative, sliding scale counselling means a fee based on your monthly income and your chosen counsellor’s standard rates.  We cannot guarantee these rates meet our low-fee criteria.

Does TLCC Expire?

The funds on TLCC never expire.

Can I Redeem TLCC For Cash?

The Local Counselling Cards are non-refundable and may not be redeemed for cash at any time.

Is TLCC Re-loadable?

Yes.  Simply email us with your e-card number and the amount you would like to have added.  Once payment has been received the funds will be added to your gift card within 3 business days. 

Why Is There A Handling Fee?

The Local Counselling Card was founded by three local business owners who have a strong connection and mission towards making mental health care more accessible. Our thoughtfully curated 5% handling fee ensures we can keep the program operating smoothly and consistently while our local projects continue to thrive. We thank you so much for supporting TLCC initiative, should you have any questions or concerns please don’t hesitate to reach out at hello@counsellingcard.com

Can I Spend More Than The Value On TLCC?

TLCC can be combined with another form of payment to complete a purchase. Be sure to notify the counsellor before they process your payment to ensure they are able to complete a split payment transaction.

What Happens If My TLCC Is Lost Or Stolen?

Notify TLCC via email. Lost or stolen cards may not be replaced without adequate proof of purchase (original gift card receipt), and the corresponding gift card number. Please treat TLCC as cash, if it is lost or stolen there is the possibility of the card being used by someone other than yourself. TLCC cannot refund any lost funds but unused funds can be transferred to a e-card for a fee of $5.00.

What Is The Maximum I Can Purchase?

TLCC can be purchased between $10-$500.

How Do I Keep Track Of My Balance?

If you have forgotten your balance please email us and we will let you know what the balance is.

Questions? Inquiries? Let Us Know!

The Local Counselling Card can be reached via email hello@counsellingcard.com


Mental health professionals listed on this site have been vetted to ensure they are registered with a regulatory body and thus qualified to offer clinical services. If your experience of therapy is unsatisfactory due primarily to a poor fit between you and your counsellor, please – try again. If you believe your counsellor has violated Professional Standards of Practice or committed a Code of Ethics’ violation, you must make a complaint to that counsellor’s professional association or regulatory body. The Local Counselling Card does not govern, oversee, or in any other way manage, or regulate the professionals listed here.
The Local Counselling Card and www.counsellingcard.com are not monitored 24/7. If you need immediate support please call your local crisis line, 1-833-456-4566, or 911 in an emergency.